From getting quotes to the actual order process there are many steps involved but seem to all be equally important. When these crucial steps are overlooked I always regret it later because I can’t retrace…
A Day in Purchasing
Gratitude: the State of Being Grateful, Having Appreciation and Thankfulness
While “here” is not perfect, we have opportunities to solve problems, and to come out better in the end. We have talented people working on problems, but more importantly finding solutions and providing breakthroughs to…
What Does the Customer Really Want?
Focus on understanding completely every aspect of the customer’s needs before trying to pitch a solution that may not be even close to what is needed. Setpoint follows this culture of selling.
Open Book Finance - The Board
What do your numbers mean? Joe Knight shows how Setpoint knows if we are profitable. Using Open Book Finances every week the numbers are reviewed by the employees to see where the company stands.
Project Management: The Balance of Time and Money
One of the main tasks of the project manager is to track the overall progress and profitability of the project by the total hours and cost of goods charged to the project compared to what…